Turndown Attendant for NEW Luxury Property InterContinental Bellevue at the Avenue
Benchmark Hospitality
- Bellevue, WA
- Permanent
- Full-time
OverviewAre you passionate about delivering great service? We’re searching for Turn Down Attendants to work alongside our Assistant Housekeeping Manager and Director of Housekeeping to ensure all aspects of housekeeping are befitting of our reputation for delivering genuinely memorable experiences to our guests. This position reports to the Housekeeping Assistant Manager.Our Turn Down Attendants are instrumental in creating a peaceful, comfortable atmosphere by cleaning, organizing, and refreshing our Guest Rooms in the early evening.Every day is different, but you’ll mostly be:
- Cleaning guest rooms as assigned, including making beds, cleaning bathrooms, dusting, vacuuming, polishing surfaces, and organizing amenities. All areas of the guest room need to be appropriately cleaned, dusted, and sanitized.
- Changing and replenishing bed linens, towels, guest amenities etc.
- Removing Room Service trays, dishes, and carts to BOH areas.
- Performing deep cleaning as needed.
- Stocking and maintaining mini-bar items, coffee/tea etc.
- Stocking and maintaining housekeeping supply cart daily.
- Disposing of trash and recyclables.
- Responding to guest requests and concerns in a timely, friendly, and efficient manner in accordance with our standards.
- Performing turn down service as needed.
- Forwarding complaints and special requests to appropriate staff to keep every guest happy, evaluating trends/patterns to proactively monitor guest experience.
- Assisting Public Area Attendants when needed.
- Previous Housekeeping experience preferred.
- Strong time management skills, attention to detail, and high responsiveness.
- Strong communication and customer service skills.
- Experience handling guest queries and concerns.
- Excitement to learn new things and work with fellow team members.
- Competitive Salary
- Competitive Matching 401K
- Basic Life and Accidental Dismemberment Insurance
- Basic Long-Term Disability Insurance
- Life Insurance buy-ups
- Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
- Express Scripts Online Pharmacy
- Health Savings Account
- Healthcare Flexible Saving Account
- Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
- Supplemental Short-Term Disability Insurance
- Employee Assistance Program
- Pet Insurance through Figo
- Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
- Paid Time Off
- Paid Holidays
- Commuter benefitsa
- Stellar back-of-house facilities
- Dry cleaning for uniforms and work attire
- Support, training, and mentorship from management
- Employee Recognition Programs
- Career growth opportunities