ETS Engineer IV (ServiceNow Engineer)
Navy Federal Credit Union
- Vienna, VA
- Training
- Full-time
- Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant
- Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping
- Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems
- Apply engineering principles into the design and enhancement of effective and proper platform solutions
- Create engineering documentation for new or existing solution designs and integrations
- Design solutions and solution alternatives, effectively solicit and incorporate feedback, and present options to leadership
- Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at various levels
- Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices
- Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience
- ServiceNow administrator certification and 1 year of experience; 2 years preferred
- Demonstrable understanding of IT operations and service management practices
- Strong experience in the ServiceNow CMDB and proper use of the data model (CSDM)
- Experience leading discussions related to ServiceNow implementations of discovery, mapping, and integrations across hybrid architectures: distributed, datacenter, cloud, IoT
- Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless
- Experience with multisource discovery, robust transformation engine (RTE), identification reconciliation engine (IRE) rules, and Integration Hub patterns
- Experience writing object-oriented JavaScript, PowerShell, other shell scripting language related to discovery and service mapping
- Experience creating and supporting patterns, probes, and sensors to accommodate discovery requirements. Scriptable API development is a plus
- Experience with platform planning, testing, and validation
- Experience in triaging, diagnosing, or troubleshooting and using native features of the platform
- Advanced knowledge of engineering discipline
- Advanced organizational, planning and time management skills
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Expert database and presentation software skills
- Expert research, analytical, and problem-solving skills
- Expert verbal and written communication skills
- Expert word processing and spreadsheet software skills
- Experience with cloud native technologies including deployment of discovery on containerized environments
- Experience using the ServiceNow common service data model (CSDM)
- Experience connecting the CMDB to organizational outcomes (e.g., portfolio management)
- Experience with Agile delivery with a focus in SAFe
- Experience in knowledge base for documentation efforts
- Experience building application flows and flow designer in ServiceNow
- Experience developing scriptable API on ServiceNow
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