Service Advisor
Mazda San Francisco
- San Francisco, CA
- Permanent
- Full-time
- Brand new service facility
- 5 Day Work Week
- Paid Holidays
- Paid Vacation
- 401K
- Vision / Dental / Health Insurance
- Bonus Incentives
- Paid Training
- Tuition Reimbursement for ASE Certification
- Paid Uniforms
- Great Culture
- Promote From Within - Advancement into Management opportunities!
- Meet with customers and determine their needs for repair and/or service to their Mazda vehicles
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customer's’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience preferred, specifically with Mazda
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen