1 Dispatcher
Ingham County
- Lansing, MI
- $46,137 per year
- Permanent
- Full-time
- Receives, evaluates, and prioritizes calls for emergency and non-emergency service. Works various shifts and various days, including weekends and holidays. Works on-call as needed.
- Dispatches necessary emergency units including law enforcement, fire, medical or other services.
- Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.
- Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices.
- Monitors multiple public safety radio talk groups and responds to specific requests or needs.
- Queries, processes and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records and outstanding warrants.
- Performs data entry as needed.
- May be involved in training other staff.
- Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.
- Subjected to prolonged periods of sitting.
- Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
- Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
- Ability to operate a PC/laptop and to enter & retrieve information from a computer.
- Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.
Normal work occurs in an office environment.FLSA non-exempt
Updated February 2016
CCLP 911-2101
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