Senior Underwriter - Crop
QBE Insurance
- Topeka, KS
- $59,000-89,000 per year
- Permanent
- Full-time
- Ensure complete and accurate policy processing activities by reviewing and/or data entry of applications, policy changes, actual production history (APH), acreage report (AR) written agreements, and gathering missing information, resolving inconsistencies and confirming next steps
- Print status reports and track policy cycle to completion, ensuring coverage continuation and avoiding late penalties
- Provide processing and support for claims and compliance departments and complete transactions within area of responsibility
- Review all written agreement documents before submission
- Track, monitor and route written agreements to ensure timely processing
- Correct errors and resolve issues with the FCIC Error Report
- Effectively answer requests for information regarding crop hail from key stakeholders
- Training of local department or provide training to other remote personnel, including agents. Mentor department staff on company and industry procedures.
- Specific duties as assigned by management due to regional specialty crops. Regional specialization perennial underwriter, master yield certification or other region skill specific to region.
- Assist with UAT testing for IT releases pertaining to processing
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Utilize various resources to research and answer crop insurance questions
- Attend training sessions to continue to gain knowledge on crop insurance
- Provide exceptional customer service
- Meet deadlines established by RMA (Risk Management Agency) policies and procedures
- High School Diploma/GED
- 4 years relevant experience
- Quickly and accurately perform data entry
- Use multiple resources to gather and analyze information and use logic to underwrite basic risk exposures within authority
- Understand the needs and goals of a customer and actively look for ways to meet them
- Build and maintain professional networks
- Clearly and confidently convey information to a wide audience
- Prioritize interests of the company and community during decision-making
- Complete tasks by taking decisive or quick action
- Utilize established procedures to guide decision-making
- Communicate information in a clear, well-organized, and professional manner
- Follow established guidelines to focus on details and complete tasks attentively and thoroughly
- Escalate issues when necessary
- Demonstrated multitasking while maintain accuracy skill
- Excellent customer service and communication (written and verbal) skills
- Ability to work under pressure with a strong attention to detail
- Act fairly, ethically and with integrity when decision-making
- Maintain confidentiality of private or sensitive information
- Multi-task and handle competing priorities; adapt and be flexible in a complex changing environment
- Share knowledge, train and mentor others
- Able to self-start and manage to an end
- Bachelor's Degree or equivalent combination of education and work experience
- 4 years experience with Crop Insurance
- Master Yield Certification desired
- Broad working knowledge of crop insurance concepts
- Advanced working knowledge of Microsoft Office Suite
- Advanced working knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
- Proficient with Easy Mapping, Easy Hail, On Base, Easy Quote and workflow
- Occasional (approximately 5-10 trips annually)
- General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
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- Individual Contributor
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.