Customer Care Representative
Advantage Senior Care LLC
- Indianapolis, IN
- $18.00 per hour
- Permanent
- Part-time
- 401(k)
- 401(k) matching
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Stock options plan
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
- Conduct research to provide answers for customers to resolve their issues
- Microsoft Office applications and other computer software
- Some driving is required for this job
- Client presentations and set-ups
- Conduct research to provide answers for customers to resolve their issues