Date Posted: 2024-03-19Country: United States of AmericaLocation: OT051: CHM - LOMBARD, IL 949 OAK CREEK DRIVE, LOMBARD, IL, 60148 USAOtis Elevator Company is searching for a highly motivated Associate Repair Field Operations Leader to provide direction, support, and leadership for our Billable Repair business for Chicago Suburb operating area.Essential Responsibilities:Drive field efficiency and quality improvements to meet labor and material margin plansAchieve annual sales and margin plans for the sub-regionEnsure all branches are utilizing Billable Repair tools Ensure branches are following standardized processComplete Billable Repair (OO) audits semi-annually to validate adherence in the branchMonitor and adjust labor weekly to ensure target backlog pull-through rate to meet planReview projects for efficiency Promote digital tools to help drive businessProvide routine training on contract coverage to help drive Billable Repairs (callbacks, material, obsolescence)Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunityProvide on-going training, development, and leadership to the repair operations teamProvide technical direction to field operations staff and participate in large bidsResponsible for the quality of service in designated territoryInvestigate and resolve all critical customer issues with the use of Otis and non-Otis productsReport and present on recommendations for all product designs and performance requirementsConduct audits for performanceConsult with service supervisors, mechanics and adjusters regarding problems encountered with product performanceAssess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframeDrive a safety culture throughout territory through communication, discipline, recognition and trainingEducation / CertificationsHigh school diploma or equivalent required; bachelor’s degree preferredBasic QualificationsExperience working with field level associates requiredLeadership experience requiredAbility to work in a highly team-oriented and dynamic environmentCandidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customersNeeds to be self-motivated and able to manage many simultaneous projects and responsibilitiesSuccessful candidate should be very comfortable in a technical environment utilizing Microsoft based computer softwareStrong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skillsKnowledge and strict enforcement of company EH&S policy and processesPreferred Qualifications7+ years elevator industry experience or experience leading technicians in a similar industry preferredManagement experience a plusTravel: Travel Required within assigned territoryOtis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .Privacy Policy and Terms:Click on this to read the Policy and Terms
