Associate Banker - PAY STARTING AT $18/HR+ DOE
North Shore Bank
- Green Bay, WI
- $18.00 per hour
- Permanent
- Full-time
- Opens new accounts and performs deposit account maintenance; responds to customers in a prompt and courteous manner; ensures required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; ensures the customer receives the proper disclosures.
- Has an appropriate blend of Teller referrals and production as required at branch level to achieve referral and point goals.
- Provides basic information on consumer loan products; refers potential consumer loan customers to an appropriate individual.
- Recognizes additional customer opportunities and provides qualified referrals to all branch business partners.
- Uses the internal prospect lists to make outbound calls. Participates in any call initiatives.
- Provides quality, personalized service to ensure customer satisfaction and retention.
- Provides timely follow-up to clients by telephone, written correspondence, or personal contact.
- Strategizes with Branch Manager and Personal Banker for achievement of production goals.
- Follows North Shore Bank sales processes.
- Performs duties as a Teller and New Accounts area as required for branch and customer demands.
- Completes required customer files, documentation, and paperwork. Provides documentation/ paperwork support to personal banking area.
- Researches and follows up on incomplete/missing documentation.
- Assists customers in statement balancing and research.
- Prepares documents for re-titling of accounts.
- Provides any other sales support as required.
- Actively participates in sales, product knowledge, and service meetings.
- Runs transactions efficiently and accurately, and monitors own work for quality and quantity.
- May open/close branch as required.
- Follows standard operating procedures and security procedures.
- Answers questions from prospects or customers and directs customers to proper employees for answers to more complex problems and inquiries.
- Handles complex and non-routine inquiries by Tellers and customers concerning bank policy and operating procedures; researches and solves customer problems, referring more difficult situations to the manager.
- Displays good business judgment when waiving fees or negotiating deposit rates within established bank guidelines.
- Consistently performs North Shore Bank customer service standards with both external and internal customers.