Remote Crisis Hotline Trainer Team Lead (QMHP)
Integral Care
- Austin, TX
- $28.53 per hour
- Permanent
- Full-time
- Review chats and texts along with documentation of front line clinicians
- Answer chats and texts as needed by providing crisis intervention services and risk assessments
- Complete initial screenings
- Link callers with the appropriate service providersThese duties are completed with a focus on customer care, wherein clinicians will find ways to best meet the needs of clients. These job duties are performed under the supervision of a Licensed clinician (LPHA). The crisis chat/text trainer works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schoolsRegular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.Education:Required:
- Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.
- Current and valid driver's license and a clean driving record.
- Crisis and customer service experience.