Field Service Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
Valet Living
- Phoenix, AZ
- $55,000-65,000 per year
- Permanent
- Full-time
- Responsible for managing projects for requested services of approximately 20-40 apartment communities as needed and assigned
- Responsible for identifying, selecting, and onboarding qualified independent contractors to build a bench in advance of capacity
- Update, distribute, and ensure the daily schedule needs are being managed and completed in a timely and satisfactory manner
- Coordinate with apartment community staff and independent contractors to meet client expectations
- Walk jobsites to ensure service compliance to customer requirements, leveraging Field Service team members where possible
- Ensure proper safety protocols and procedures are being met
- Ensure client satisfaction through promptly and effectively addressing questions or concerns
- Takes initiative and applies critical thinking skills to forecast/solve problems and drive results when anticipating independent contractor shortages, or when the independent contractors are not meeting the Client’s standard of work
- Create and maintain cooperative working relationships and frequent communication with property staff and branch staff through daily site visits and timely response to questions and concerns
- Educate property staff on any/all new service offerings from Valet Living
- Comply with and train on all safety policies and procedures, reporting all safety incidents in a thorough and timely manner using Process Map
- Collaborate with internal business partners; finance, human resources, marketing, operations, and IT when needed
- Keep accurate client interaction records
- Be attentive and mindful to property needs, contractor capacity, and our service offerings, work closely with the Account Management Team to sell and bid all services to meet Branch financial goals
- New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols with a follow-up that includes property management
- Provide community managers with updates/progress with job task(s) completions
- Minimum bi-weekly visits per month for existing clients to build rapport
- Perform other duties, as assigned
- High school diploma or GED equivalent required, AA degree or higher preferred
- Minimum of 5 years of proven success in a field services management role
- Multi-location management of construction and/or field services with a dispersed workforce highly preferred
- Customer service, and prior people management experience preferred
- Proposal building and sales experience preferred
- Bilingual (English / Spanish) required
- Excellent project management skills, including the planning, coordination, and delivery of service work
- Detail oriented, highly organized, and exercises strong time-management
- Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
- Must have a commitment to service excellence with a friendly and positive attitude
- Strong organizational skills, and ability to multi-task
- Able to work with cross-functional teams within the organization
- Ability to make sound operations decisions quickly and under pressure
- Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and independent contractors to fulfil the completion of service orders
- Ability to adapt to technology platforms
- Proficiency in MS Word, Outlook, SalesForce.com, Excel and PowerPoint
- Excellent work ethic, integrity, and sense of accountability
- Ability to manage stress and adapt to changing environment, comfortable with complexity
- Ability to perform effectively in environments with frequent workload changes and competing demands
- Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy
- Ability to lift up to 50 pounds
- Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
- Ability to work outdoors and be exposed to hot and cold temperatures
- Valid driver license and good driving record
- Flexibility to be available during irregular hours depending on business needs
- Health coverage for you and your family through medical, dental, vision plans
- Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
- 401k Savings Plan with matching company contribution
- Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
- Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
- Referral bonus program (up to $2,500 for each referral hired)
- Pet insurance plan options
- Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
- Associate and family assistance program
- Associate Relief Fund
- Associate discount program
- Rewards and Recognition program
- Free access to Torch Fitness (virtual program and events)