Experience Specialist- CPKH Pain Mgmt Center
The Carle Foundation
- Peoria, IL
- Permanent
- Full-time
To assist and support the clinical staff and providers in the provision of patient care. The incumbent functions as a receptionist and in a clerical role for the majority of the time. Coding of procedures is another potential responsibly of this position after proficiency of the basic job function has been accomplished.Qualifications:
ADDITIONAL REQUIREMENTS
Use of usual and customary equipment used to perform essential functions of the position.
Work may occasionally require travel to other Carle Health facilities/hospitals.
Required to drive your own vehicle for business purposes.SKILLS AND KNOWLEDGERequired English Skills
Basic reading skillsBasic writing skills.
Basic oral skills.Communication Skills
Ability to respond appropriately to customer/co-worker.
Interaction with a wide variety of people.
Maintain confidential information.
Ability to communicate only the facts to recipients or to decline to reveal information.
Ability to project a professional, friendly, helpful demeanor.Computer Skills
Intermediate computer knowledge: Ability to troubleshoot minor problems within a Windows OS, operates within a network environment, uses spreadsheet, database, word processing and internet applications proficiently.
Learns new applications without difficulty and is able to aid others in immediate work area with computer questions.Essential Functions:
- Functions as department receptionist, creating a welcoming environment. * Greets patients, visitors, providers, vendors and others with a warm, positive attitude * Identifies patient in accordance with the National Patient Safety Goals. * Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns * Keeps personal conversations and phone calls to a minimum * Maintains patient confidentially through appropriate level of voice * Maintains neat and organized front desk * Ensures front waiting area is fee of clutter and maintained for patient safety * Uses professional etiquette and answers telephones promptly * Takes complete and accurate messages, relays information promptly * Keeps patients and families informed of delays or untimeliness of care. * Demonstrates effective communication skills to promote smooth patient flow through the department * Informs nurse of patient cancellations and request stop add-on patients promptly.
- Performs clerical functions with accuracy and promptness. * Assembles all necessary paperwork for the patient's chart. * Utilizes legible handwriting to eliminate errors * Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name * Notifies supply order technician of need for additional supplies.
- Maintains competency in computer system and software programs utilized and seeks opportunities for growth development. * Maintains knowledge of patient scheduling programs * Maintains knowledge of patient care computer programs * Attends computer classes as needed or scheduled * Acts as resource person to the staff members including clinical staff regarding operations of the front desk * Maintains adequate knowledge of medical terminology
- Participates in activities to improve performance in the department and enhance customer satisfaction. * Enters procedure statistics into database program in an accurate and timely manner. * Attends staff meetings and department in services regularly * Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality * Participates on a department task team.