Field Service Supervisor (East Windsor, NJ)
DHL
- East Windsor, NJ
- Permanent
- Full-time
- Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
- Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
- Supervises warehouse sort operations processing international import and export shipments
- Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
- Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
- Charged with developing and managing relationships with Business Partners
- Responsible for development and implementation of special projects
- Ensures quality system is implemented and maintained within area of responsibility
- Manage Key Performance Indicators and cost levels
- Assists in annual budget preparation
- Provides technical product assistance to staff
- Advises staff of changes to company policies and goals
- Supervises a unionized workforce of8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
- Sets objectives and delivers results with a short-term, operational focus
- Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
- Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
- Assigns and checks work
- Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
- Provides guidance and training
- Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
- Provides input to hiring, firing, layoff, promotion, reward, and other decisions
- Complete understanding and wide application of principles, theories, and concepts in function or business area
- An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
- Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
- Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
- Typically requires BS/BA and2 years’ experience in related field, including at least one year of supervisory experience
- Professional certification required in some areas
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- myShares - Voluntary plan to buy discounted company shares
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities