SUMMARYOperates multi-line telephone system to relay incoming, outgoing and interoffice calls and receives callers and visitors at establishment, and directs callers to destination by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Directs visitors to sign the visitor registry, obtains name of visitor and person called upon, and contacts staff member to receive visitor.
Maintains proper business decorum in the reception area. Supplies general business or referral information to callers. Records messages when staff members and department secretaries are unavailable to receive calls.
Receives deliveries according to CAO purchasing procedures and routes to proper department through departmental or maintenance staff.
Maintains scheduling calendar for use of public rooms, visitors and refers outsides groups to appropriate staff person for arrangement of fees and services.
Annual Salary: $40,000QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh School Diploma/GED. One year certificate from college or technical school plus one year work experience in a busy office environment; or two years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as operating and maintenance instructions and procedure manual. Ability to write routine reports and correspondence. Ability to communicate effectively with all clients, visitors, Board members, volunteers, and employees of organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide using whole numbers and decimals.REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations. High level of tact, cultural sensitivity, understanding of business communications and confidentiality required.OTHER SKILLS AND ABILITIESFamiliarity with multi-button switchboard and electronic keyboard required; basic computer skills desirable. Good interpersonal skills required.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger controls; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate, sometimes, noisy.Community Action Organization of WNY, Inc., is an Equal Opportunity Employer.
