Associate Director, Employee Relations
AbbVie
- North Chicago, IL
- Permanent
- Full-time
- Provide expert consultative and problem-solving services to direct reports, managers, employees, Business HR and Office of Ethics and Compliance partners regarding HR policies and practices. Effective at translating broader principles or the spirit of the guidelines / practices to the current situation and determine recommendation.
- Directly lead a team of employee relations managers/specialists. Assist with building and expanding team capabilities, professional development, and training. Manage case load distribution, work schedules, and other departmental needs. Prepare metrics, reporting, insights, and corresponding action plans for the team.
- Foster employee engagement and inclusion.
- Independently resolve policy & practice inquiries, performance management, workplace accommodations, EWR investigations, and other assigned cases.
- Ensure professional service is always provided in accordance with the expectations and guidelines of the EWR department. Anticipates, identifies, and meets internal and external customer needs/ expectations.
- Create and deliver EWR training to a variety of audiences in the business. Knowledge must address diverse and difficult problems or situations across multiple businesses. Considered the subject matter expert on a broad range of EWR policies, practices, and outcomes.
- Collaborate closely with customers to jointly design solutions, balancing business, employee, and legal needs. Build and foster relationships with the business. Manages expectations, delivers results and manages escalations. Define, lead and/or manage projects, which may include multi-functional teams.
- Identifies critical factors in a particular situation, identifies alternate courses of action and makes recommendations based upon all available facts. Demonstrates ability to plan, organize and execute to achieve favorable outcomes both proactively and within expected times.
- Facilitates gaining alignment from multiple functions and resolves disagreements independently. Appropriately documents information related to cases and recommended outcomes. Effectively and accurately maintains confidential EWR data in both systems and other filing mechanisms.
- Takes a broad view of the problem looking at all alternatives and assesses impact on other groups before applying a solution.
- Ability to identify and manage risk. Determine contingency plans appropriately. Decisions and actions have an impact on organization. Effectively anticipates the unintended consequences and broader impact of decisions.
- Bachelor's degree in human resources, Business, Employee Relations, or related field. Master's in business or related field preferred.
- Minimum of 8-10 years' work experience in Employee Relations and/or Business HR experience.
- Strong organizational skills that include taking appropriate action to move open cases forward to resolution in a timely manner.
- Knowledge of US Employment Law
- Knowledge in MS Office - Windows environment.
- Knowledge of US Employment Law and HR related policies and procedures.
- Effective verbal and written communication skills that support building strong partnerships, appropriate influence, and portraying an objective and defensible position on situations.
- Exercise strong business judgment that is aligned with broad organizational philosophies and practices and is compliant with regulations.
- Makes effective decisions in ambiguous situations.