Marketing Representative
Tuscany Suites & Casinos
- Las Vegas, NV
- Permanent
- Full-time
- Always maintain positive guest relations, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
- Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed.
- Promote the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
- Record information on new customers and update computer files as needed.
- Evaluate and qualify guests for participation with casino floor/property promotions.
- Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
- Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
- Routinely inspect stock of Players Club printed materials and restock same, as needed.
- Issue complimentary vouchers for guests when appropriate level of play has been established.
- Assist with tournaments, drawings, and special events.
- Assist the Player Development team with answering general questions and providing information as needed.
- Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
- Follow instructions, pre-established guidelines, and possess good judgment to perform the functions of the job.
- Responsible for adhering to established cash control policies and procedures.
- Flexibility and adaptability to a changing clientele and environment.
- Other duties as assigned by management.
- Must be reliable, efficient and have knowledge of all computer systems (including Microsoft Office) and operations in these areas.
- Must have the ability to maintain confidentiality of customer as well as company information.
- Outgoing personality to communicate marketing programs to player’s club members.
- Ability to read and comprehend simple instructions and memos.
- High school diploma or equivalent preferred.
- 3 months experience or equivalent of combination of education and experience in casino marketing related field.
- Must be able to obtain Nevada Gaming Card – Title 31 training.
- Work may be performed in areas which may be unusually hot, cold, noisy, dimly lit or brightly illuminated.
- Work is performed in an office environment and on the casino floor (must be able to work in a smoke-filled environment).
- Interaction with co-workers and guests in work area is typical.
- Needs to be flexible and work wherever required.
- Must be able to work any necessary hours, including late nights, weekends, and holidays.
- Must be able to work with a team as well as independently.
- Requires ability to use office equipment.
- Requires normal mobility, to include walking, standing, reaching overhead, and bending over, pushing/pulling of file cabinet drawers, lifting/carrying/pushing/pulling of 25lbs minimum, light grasping with both hands; prolonged standing and working at computer monitor.