HVAC Service Coordinator
LONG Building Technologies
- Murray, UT
- Permanent
- Full-time
- Handles coordination requirements, material and warranty purchases and returns, literature gathering, and all incoming customer requests for service, installation, commissioning,
- Coordinates with customer and confirms the time a service technician has been scheduled to perform the required work
- Communicates to customer immediately when schedules changes or requests cannot be accommodated
- Schedules service and installation to satisfy contract requirements and optimize manpower utilization while monitoring customer satisfaction
- Invoices all service calls and completes warranty orders with respective factories
- Promptly and accurately complete all required paperwork (time cards, job set up, purchase orders
- Remotely assist technicians with troubleshooting/diagnosing Commercial HVAC System Issues
- Maintains frequent communications with the field, sales and management personnel
- Provides customer with confirmation of work completed with phone calls, reports and invoices
- Assures that no work is performed outside contractual obligations without compensation
- Other duties as assigned
- 2 year business education and 3 years of dispatch experience or relevant administration/coordination experience
- Computer literacy and capability to communicate effectively, both verbally and in writing
- Posses or be able to have a high degree of knowledge regarding the function of Commercial HVAC Equipment to be able to assist technicians with concepts regarding troubleshooting systems
- Ability to handle a heavy work load of calls while maintaining a high degree of accuracy
- Alcohol and Drug-free
- Indoor, office environment
- Routine sitting, lifting, bending, and kneeling
- Ability to lift 25 lbs. from floor to countertop and countertop to floor
- None