Patient Svc Representative (Non-Exempt)
Mercy
- Cape Girardeau, MO
- Permanent
- Full-time
- Education: Medical office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.Licensure: None.Experience: One year experience in a clinic setting beneficial or two years in a public contact position.Certifications: CPR certification beneficial.Other: Skills, Knowledge, and Abilities: Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to read, understand and follow written and oral instruction. Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems. Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public. Equipment Used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.Physical Requirements:• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.• Position requires prolonged standing and walking during each shift.• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.