Hospital Operations Manager
NVA
- Tallahassee, FL
- Permanent
- Full-time
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget.
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
- Implements performance-based incentive and rewards and recognition programs.
- Manages staff, including grooming and boarding staff if applicable.
- Tracks and maintains current licensure for all DVMs.
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the hospital as assigned.
- Bachelor's degree in business or related degree is preferred.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a hospital setting in positions of increased responsibility is a plus.
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, developing, and motivating staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.