Hotel - Guest Services Attendant (GSA)
Rivers Casino
- Florence, OR
- Permanent
- Full-time
- Courteously and enthusiastically greets guests, determines their needs and provides prompt valet, shuttle and luggage service.
- Cheerfully greets guests, opening vehicle and main Casino doors, providing assistance as needed.
- Parks and retrieves guest vehicles ensuring the utmost in vehicle safety and use of equipment.
- Shuttles Casino guests' to and from offsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride for TRCR patrons.
- Follows safety protocols and guidelines to prevent accidents and ensure the well-being of guests and their vehicles.
- Monitors the Valet area for cleanliness and organization, including keeping the TRCR Shuttle and Golf Cart clean and presentable.
- Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
- Remains current on room rates, room availability, group and property events, and emergency procedures.
- Informs management of guests' special requests or needs.
- May assist with the deliveries of hotel amenities to guest rooms.
- Covers Porter services, when the Porter is not available.
- Other duties as directed by management.
- Must be able to sit, stand and/or walk for up to 8 hours.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.
- Minimum age requirement for this position is 18 years old.
- Must have a valid driver license and be insurable by TRCR's insurance agency.
- Ability to drive a standard transmission preferred.
- General understanding of computer programs, including all windows applications required.
- Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
- Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.