Restaurant Supervisor |Bluestem Bar (Adult Pool)
Omni Hotels & Resorts
- Frisco, TX
- Permanent
- Full-time
- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
- Must maintain full familiarity with menus and knowledge of beverage offerings.
- Ensure all staff has completed side work checklists for dining room.
- Spot check liquor pars and order daily supplies.
- Monitor food and liquor requisitions
- Maintain bar controls, safety and standards.
- Hold pre-shift meetings and ensure department training requirements are met monthly.
- Follow up on established training steps.
- Handle guest comments and complaints and ensure member and guest satisfaction.
- Communicate with guests and receive feedback.
- Stay on the floor during peak hours. Motivating the team and assisting when needed.
- Observe, teach and correct staff’s service in a professional manner.
- Work closely with the culinary team to have smooth quality service
- Assist manager in scheduling and forecasting both weekly and monthly.
- Participate in interviewing/recruiting as needed.
- Assist in monthly MOS audits.
- Prepare maintenance requests and follow-up.
- Maintain knowledge of the resort property and events.
- Participate in department meetings and other required company training.
- Perform any other duties as assigned by the restaurant management.
- 1 year of experience in Food and Beverage supervision or management role preferred.
- Must have and maintain Texas Food Handlers and TABC certifications.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
- Must be able to work in a fast paced environment and multi task.
- Prior serving and cash handling experience preferred
- Must be able to work flexible shifts including nights, weekends, and holidays.
- Must have the ability to manage deadlines.
- Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
- Must have a strong attention to detail as well as strong customer service skills.
- Must know emergency procedures and work to prevent accidents.
- Must be able to stand and walk for an extended period of time or for an entire shift.
- Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.