Digital Print Specialist / Center Associate
The UPS Store #0584
- Charlottesville, VA
- Permanent
- Full-time
- Profit Sharing/401(k) after continued employment
- Bonus Compensation/Contests available
- Paid vacation starting after one year
- Free parking
- Understands and fulfills the needs of walk-in customers and telephone/email inquiries
- Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
- Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Prioritizes and optimizes the work load to streamline the production flow
- Frequently multi-tasks while maintaining extreme attention to detail and high quality control
- Maintains a clean, organized, and safe working environment
- May open and/or close the store and perform end-of-day accounting, etc.
- Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
- Performs other duties as assigned
- High school diploma or GED required
- One year of customer service experience required (more preferred)
- Strong computer skills, including Microsoft Office and Adobe Suites
- Knowledge and application of printing concepts
- Good communication and people skills
- Strong analytical and math skills
- Highly organized and detail oriented
- Good project and time management skills
- Able to work and complete tasks independently in a quick turn environment
- Able to work collaboratively
- High energy level
- Prompt, reliable, and responsible
- Able to lift 40+ pounds