Automotive Service Advisor
Lovering Auto Group
- Concord, NH
- $45,000-65,000 per year
- Permanent
- Full-time
- Total compensation of $45,000 - $65,000 depending on skill and experience
- Provide an EXCELLENT customer service experience
- Prepare and process repair orders
- Advise customers on the care of their vehicles
- Consult with technicians regarding required repairs
- Handle telephone and web inquiries regarding service work and appointments
- Review repair orders to ensure that the work has been completed and additional work required is noted
- Explain completed work and charges to customers
- Maintain high customer satisfaction standards
- Maintain a professional appearance
- Previous experience as a Service Advisor is preferred but not required
- Customer service skills – the desire to go above and beyond for your customers
- Excellent communication skills – candidate needs to be a clear and confident communicator
- Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
- Reliable – the team around you can depend on you to be on time and to perform your job well
- Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
- Desire to grow within our organization
- Self-starter
- Detail-oriented
- Proficient with using computer systems, with experience using CDK a plus
- Strong work ethic
- Family business that supports and invests in its people
- Long-term career and opportunity for growth
- Paid factory training and in-house training program
- 3 weeks paid time off on Day ONE
- Employee matching 401K program
- Medical, vision and dental benefits, including 50% employer-paid medical insurance
- 401k match
- Higher education tuition assistance
- Employee purchase discounts
- Focus on employee wellness
- Employee appreciation events - Just in the past two years we have had a catered chef's dinner, cookouts, BBQ food truck, Kona ice truck, Make Your Own Sundaes, Lake Winnipesaukee cruise, and many other events!
- We are an equal opportunity employer