Emergency Service Manager
Paul Davis
- Williamsburg, VA
- $60,000-80,000 per year
- Permanent
- Full-time
- Medical, Dental, Vision & 401(k) benefits
- Paid Holiday, Vacation & Sick Days
- Company Cell Phone
- Paternity, Maternity and Adoption Leave
- Advancement Opportunities
- Management and delegation of Mitigation Department staff, including emergency services and contents
- Recruit, train and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)
- Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
- Participate in the hiring process
- Approve hourly employees time cards on a weekly basis in Tsheets
- Conduct monthly staff meetings
- Use tools and reporting to budget and margin results (50%)
- Drive response and urgency
- Maintain morale and engagement
- Recruit vendors and subcontractors; ensure subcontractor compliance
- Responsible for Resource Management of the following:
- Movement, care, and inventory of equipment in the warehouse and on jobsites
- Tracking of assets (equipment)
- Dispatching of Technicians
- On Call Schedule
- Vehicle Maintenance
- Staffing needs
- Complete estimates for Mitigation losses
- Review estimates written by Mitigation Crew Leaders
- Communicate and negotiate with insurance carriers
- Maintain and create good relationship with insurance carriers and vendors
- Auditing of customer service complaints
- Manage and exceed expectations for job profit
- Ensure production meets the set Gross Profit goals
- Collection of payment from closed jobs
- Monitor and address safety issues and practice safety practices including proper PPE
- Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
- Marketing and sales of your company's services to current and potential client base, insurance carriers, and industry professionals
- Collect Accounts Receivable
- Attend industry related trainings
- All other duties as assigned
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Extensive knowledge of estimation software
- Extensive Knowledge of emergency services within the restoration industry
- Customer Service Skills
- Communication skills
- Administration skills
- Coaching and leadership skills
- Effective meeting skills
- Strategic Planning skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Salesforce, Contractor Connection, ADP, SharePoint, and One Drive
- Ability to create documents and invoices
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work office equipment (fax, scanner, printer, phone system, computers)
- Ability to work independently
- Ability to coordinate multiple jobs within the same time frame
- Ability to oversee a staff of up to twenty employees
- Stress Management and Composure
- Maintain a level of confidentiality
- High School Diploma or GED required
- Strong customer service skills
- Two plus years' experience in a Management or Leadership role within the Restoration Industry
- Five plus years' experience within the Emergency Services Department within the Restoration Industry
- Experience with writing Emergency Services (Mitigation) estimates
- Associate Degree or bachelor's Degree
- IICRC certifications
- 5+ years of industry experience
- Must be able to stay in a stationary position up to 50% of the time
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- The person in this position needs to frequently move about client's properties to complete estimates and oversee completion of jobs
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers and staff over the phone and face to face
- Occasionally will lift up to 50lbs
- Ability to safely operate a company vehicle