Concierge
Alyeska Resort
- Anchorage, AK
- Permanent
- Full-time
- Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
- Discuss routes, time schedules, rates, and types of accommodations with guests to determine preferences and make reservations.
- Verify arrival and departure times, provide directions or trace routes on maps, and arranges for baggage handling, shipping services, and other services requested by guests.
- Arrange tour packages and transportation with approved list of vendors.
- Handle guest requests for babysitting, flower arrangements, and other such amenities.
- Respond to phone calls, retrieve guest mail, messages, faxes and packages.
- Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests.
- Field and help resolve guest complaints.
- Provide constant and consistent communications with Front Desk staff and other departments as needed.
- Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer systems..
- Cross-train to learn and perform all the duties of a Front Desk Clerk when needed
- Maintain supplies such as; vendor brochures and postage supplies,
- Maintain knowledge and ability to train staff to Department OSHA regulations; Safety Data Sheets (SDS), Emergency Action Plans (EAP), Injury and Illness Prevention Program
- Other duties as assigned.
- Vision, Dental, and Medical Insurance for regular full-time employees
- Paid holiday and paid time off (Vacation and Personal)
- Free Season Pass for employees and qualified dependents
- Roth 401(k) and 401(k) Retirement Savings Plan
- Discounts for rooms at The Hotel Alyeska and affiliate hotels
- Discounts in Resort restaurants, shops, and Nordic Spa
- Physical demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Must be able to use a computer and calculator. Must be able to see and hear for emergency situations in order to direct guests to safety. Must be able to hear telephone conversations and respond by speaking understandably. Employee may be required to pass a functional capacity test developed for this job.
- Work Environment: The noise level in the work environment is usually moderate.