Specialty Care Nurse Manager
WMed
- Kalamazoo, MI
- Permanent
- Full-time
- Supervision and administrative decision making for the care and coordination of Specialty care clinical services.
- Verification and submission of Clinical Competencies for nursing and other clinical care staff.
- Coordination of daily and monthly schedules.
- Orientation of new clinical staff and on-going training.
- Maintains current job descriptions for nursing / medical assistant staff and other assigned subordinate positions.
- Ensures compliance with all specialty care clinical staff licensing and certification requirements.
- Completes timely performance evaluations for assigned subordinate specialty care clinical support staff.
- Ordering and maintaining appropriate levels of clinical supplies.
- Participates in patient care as part of an interdisciplinary team.
- Monitors clinical care staffing levels and workflows.
- Works closely with the Director of Clinical Services to educate and engage all support staff in survey preparation for multiple external agencies.
- Addresses patient care, staffing, and any other immediate needs.
- Responsible for resolution of patient complaints related to care received in specialty care clinics, involving appropriate physician leadership when necessary.
- Maintains occurrence reports and reports as appropriate to the Chief Compliance Officer.
- Participates in review, evaluation, and resolution of occurrence reports as appropriate.
- Works with organizational leaders to develop and implement corrective action plans, and recommend and implement improvements to quality and patient experience.
- Works with the Director of Clinical Services in the development and maintenance of clinical policies.
- Assumes a key role in identifying and maintaining clinical practice guidelines.
- Verifies timely completion of quality checks.
- Assists director of Facilities as needed with monitoring of the alarm system on the clinical refrigerators/freezers.
- Works with the Director of Clinical Services and, when needed, the Director of Planning and Institutional Effectiveness to develop quality and patient safety performance improvement plan.
- Assists in developing processes and procedures to ensure high-quality and safe patient services and compliance.
- Availability to work on weekends and evenings to complete time sensitive projects.
- Acquires knowledge for new technology and policy/procedure revisions.
- Actively participates in process improvement and establishing clinical components of new specialty care provider practice setup.
- Monitors clinical support staff productivity and assists Director of Clinical Services in staffing benchmarks and budget.
- Develops Standard Operating Procedures for assigned Clinical areas.
- All other duties as assigned.
- BSN required; Master’s degree preferred.
- Minimum three years’ experience in a Clinical Specialty ambulatory setting.
- Minimum three years’ experience supervising staff.
- Current Michigan Registered Nurse license.
- Current BLS certification.
- Proficiency with electronic health record, Epic preferred.
- Proven strong communication skills, both verbally and in writing.
- Proficiency with medical terminology.
- Demonstrates the ability to recognize priorities in organization of workflow.
- Able to perform duties independently, with a minimal need for direct supervision.