Information Technology Specialist - Chicago, IL
Inspiroz
- Chicago, IL
- $50,000 per year
- Permanent
- Full-time
- Take the lead in resolving technical issues that require on-site support.
- Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
- Conduct thorough troubleshooting to identify the root cause of problems.
- Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
- Act as the liaison between on-site operations and the remote IT support team in India.
- Communicate technical issues and requirements to the remote team accurately and clearly.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Works closely with the remote service desk team to resolve technical issues.
- Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.
- Communicates updates, challenges, and tasks to the client in a clear and timely manner.
- Listens actively to client concerns and addresses them appropriately.
- Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.
- Assists clients in aligning technology solutions with their specific goals and requirements.
- Ensures client satisfaction by following up on issue resolution and providing necessary support.
- Takes personal interest in the quality of work and meeting customer needs.
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
- Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’
- Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
- Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.
- Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
- Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.
- Knowledge of:
- Windows Systems
- Mac Systems
- Active Directory
- Networking equipment and concepts
- Hardware repairs and installations
- Skills
- Excellent customer service skills
- Excellent hands-on technical support skills
- Excellent verbal and written communication skills
- Abilities
- Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
- Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
- Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
- Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.
- A company dedicated to fostering and maintaining a positive and inclusive company culture.
- An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
- A company that is committed to continuous improvement while upholding our core principles and values.
- Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.
- A competitive compensation package with generous benefits and bonus potential.
- Engaging and diverse technical work performed in a dynamic and fast-paced environment.
- Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.