ServiceNow Telecommunications Service Management (TSM) Implementation Specialist

UST

  • Aliso Viejo, CA
  • $104,000-156,000 per year
  • Permanent
  • Full-time
  • 28 days ago
Job Description:Who We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.Visit us at .You Are:ServiceNow Telecommunications Service Management (TSM) Implementation Specialist Job Description: Design and architect ServiceNow solutions tailored to the telecommunications industry, with a focus on telecommunication service management. Collaborate with stakeholders to gather requirements, define business processes, and translate them into technical specifications. Develop custom applications, modules, and integrations within the ServiceNow platform to streamline telecommunication service management processes.The Opportunity:· Design and architect ServiceNow solutions tailored to the telecommunications industry, with a focus on telecommunication service management.· Collaborate with stakeholders to gather requirements, define business processes, and translate them into technical specifications.· Develop custom applications, modules, and integrations within the ServiceNow platform to streamline telecommunication service management processes.What You Need:· Minimum of 10 years of experience working with the ServiceNow platform Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM) Certified System Administrator (CSA) Certified Implementation Specialist in CSM and FSM bachelor’s degree in computer science, Information Technology, or related field.· Strong understanding of programming fundamentals, including Data types (strings, numbers, booleans, arrays, objects) Control structures (if/else, loops, conditional statements) Functions and modules Object-Oriented Programming (OOP) concepts (classes, objects, inheritance, polymorphism)· Proficiency in JavaScript, including: Syntax and semantics DOM manipulation and events Asynchronous programming (callbacks, promises, async/await) Error handling and debugging Familiarity with HTML, CSS, and XML, including: HTML structure and syntax CSS selectors and styling XML syntax and parsing Web Development/Front-End Skills: Strong understanding of web development concepts, including: Responsive web design (RWD) and mobile-first development Single-page applications (SPAs) and client-side rendering Web performance optimization (WPO) and accessibility· Proficiency in front-end frameworks and libraries, including React, Angular, or Vue.js Bootstrap or other CSS frameworks Experience with web development tools, including: Webpack or other module bundlers Babel or other transpilers ESLint or other code linters.· ServiceNow Specific Skills: In-depth knowledge of ServiceNow development, including: ServiceNow architecture and data model Table and field structures Business rules, workflows, and approvals Scripting (JavaScript, Groovy, etc.) Integration with external systems (REST, SOAP, etc.)· Experience with ServiceNow development tools, including Studio (application development, scripting, and debugging) Update Sets (managing and deploying changes) ServiceNow APIs (REST, SOAP, etc.) Familiarity with at least 3 ServiceNow modules and applications, including: IT Service Management (ITSM) Database Skills: Strong understanding of database concepts, including: Data modeling and schema design Normalization and denormalization Query optimization and indexing Proficiency in database management systems, including: Relational databases (MySQL, PostgreSQL, etc.) NoSQL databases (MongoDB, Cassandra, etc.)· Experience with database design and development, including Creating and modifying database schemas.· Writing SQL queries and stored procedures Optimizing database performance and troubleshooting issues· Information Architecture Skills: Strong understanding of information architecture principles, including Taxonomy and ontology Content modeling and metadata User experience (UX) and user interface (UI) design Experience with information architecture tools and techniques, including Creating and managing taxonomies and ontologies Designing and implementing content models and metadata schemas· Developing and maintaining information architecture documentation and standards Familiarity with information architecture frameworks and methodologies, including: Zachman Framework TOGAF Information Architecture Institute (IAI) standardsCompensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.Role Location: Remote
Compensation Range: $104,000 - $156,000What We Believe:We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.Humility:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.Humanity:Through business, we will better the lives of those less fortunate than ourselves.Integrity:We honor our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#USTSkills:Servicenow,Telecommunication,Technical ArchitectureAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST