Operations Quality and Continuous Improvement Supervisor
- Livonia, MI
- Permanent
- Full-time
- Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
- Supervise and coordinate the work of all quality department employees.
- Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
- Drives compliance of CHEP quality guidelines at the service center.
- In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
- Collaborates with plant leadership to ensure compliance to established policies.
- Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
- Support cost control initiatives and process control within the Plant.
- Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
- Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
- Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
- Manages and ensures proper documentation of all quality related documents for all plant personnel.
- Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
- Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
- Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
- Conduct and lead Train the Trainer program for all training personnel as it relates to quality.
- BIFR
- Productivity/throughput
- Production yield
- Profitability to budget
- Regulatory Compliance
- Inventory reconciliation
- Direct Cost Metrics
- Customer and employee satisfaction
- Will lead and develop site Quality Control Auditor and Quality Lead positions and the CI program for their service center.
- Drive recommendations for process improvements & CI projects for plant
- Plant leadership
- Front line Team Members
- Territory and Regional Leadership
- Territory and Network Quality Leadership
- Ops Excellence leadership
- Controls and Compliance team
- Bachelor’s degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.
- 3-5 years experience in Quality Assurance or Continuous improvement specialized role.
- Lean Six Sigma certification(s) preferred
- Prior experience in a plant or quality supervisory role
- Strong customer focus orientation.
- Demonstrated ability to work in a challenging environment.
- Ability to lead a team.
- Ability to give and receive constructive feedback.
- Demonstrated ability to work cross-functionally.
- Understanding of supply chain practices and metrics.
- Knowledge of manufacturing operations, training quality and production employees.
- Knowledge and experience of quality control program implementation.
- Basic knowledge of OSHA standards.
- 3+ year’s line leadership experience.
- Demonstrated ability to communicate effectively with Director and above level leadership.
- Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation
- Strong communication skills
- Excellent problem-solving skills and strategic thinking ability.
- Data analysis
- Critical thinking
- Organizational and time management skills
- Strong MS Office knowledge and skills including Excel, Word and Powerpoint
- Quality Mindset
- Coaching and delegation
- Conflict Management
- English
- Spanish