OFFICE SUPPORT STAFF - MUHR
Volunteers of America
- Cheyenne, WY
- Permanent
- Full-time
- Answer multi-line phone system
- Schedule clients for appointments
- Inform clients of required documentation needed for their appointments
- Ensure patients complete all paperwork and all intake/discharge processes are completed
- Process client contact and insurance information changes
- Provide administrative support for all written correspondence
- Process payments from clients
- Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)
- Other duties as assigned
- Crisis management
- Ability to work with multiple staff, clients, and agencies.
- Proficiency with Microsoft Office Software: Outlook, Word, Excel
- Able to meet tight deadlines under pressure.
- Organization skills
- Ability to work both independently and as part of a team.
- Practical oral and written communication skills
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.
- High School Diploma or GED
- Must possess and maintain a valid driver's license
- Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
- CPR / First Aid
- Mental Health First Aid
- MANDT
- Two or more years working with people experiencing mental illness and/or substance use problems
- Two or more years working with people who are actively experiencing a crisis
- Two or more years working with people in a residential service environment