Bilingual Pet Resource Call Center Specialist (Hybrid Work From Home Schedule)
Arizona Humane Society
- Phoenix, AZ
- Permanent
- Full-time
- Answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner, always striving to provide an excellent experience every time to external and internal customers.
- Provide organizational knowledge and resources to customers via multiple channels regarding the programs and services provided by AHS and options for the customer.
- Capture detailed and accurate information. Schedule appointments for various AHS departments.
- Practice adaptability. Learn and follow new policies, procedures, and software for data collection.
- Maintain clean, positive, productive, and professional work environment.
- Meet/exceed AHS, PRC, and individual goals/KPI's.
- Other duties as assigned by department management.
- High school diploma or GED.
- Minimum of two years of experience in a customer service OR call center position required.
- Must possess excellent customer service and interpersonal skills.
- Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers.
- Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers.
- Ability to display mental and emotional resilience when faced with high stress situations.
- Ability to work weekends.
- High school diploma/GED