Bilingual (Spanish) Technical Customer Service Associate
Digital Control Inc.
- Kent, WA
- $63,000-77,900 per year
- Permanent
- Full-time
- Be a part of a top tier customer service team assisting customers and helping to develop technical troubleshooting
- Assist with data entry and developing reports
- Support in managing technical details for customers
- Passion for customer service; willingness to go above and beyond to meet the needs of the customer and DCI.
- Manage the incoming calls and emails supporting customer information requests and provide troubleshooting solutions.
- Document customer issues and resolutions in the database.
- Manage equipment Service Repair Orders to ensure correct follow through of customer requests.
- Occasional US travel to trade shows and assisting Territory Managers with field training.
- Spanish speaking and writing ability is required.
- Strong PC skills, preparing data and documenting resolutions into a CRM tool. Ability to navigate software systems. Proficient with Power Point, Word, Excel.
- Good writing aptitude for customer communications, training instructions, and project status updates.
- Initiative to work independently.
- Strong collaboration skills.
- Willing to travel on occasion for tradeshows or training.
- Ability to learn the technical requirements of the Horizontal Directional Drilling (HDD) industry required.
- Sales experience preferred (understanding the customer and how to close a deal)
- Bachelor’s degree preferred
- 2-4 years of customer relations or service experience strongly preferred; understanding the customer psyche, how to satisfactorily resolve questions/issues, and how to troubleshoot technical equipment.
- Passionate about customer service; willing to go above and beyond to meet the needs of the customer with excellent professional communications.
- Technical acumen required to learn equipment operations and perform complex troubleshooting. Horizontal Directional Drilling industry experience preferred but not required.
- Strong collaboration skills with customers and various DCI department personnel
- Ability to prepare data and document resolutions into the CRM tool. Ability to navigate software systems. Proficient in Word, emailing, Power Point, AI experience, and Excel.
- Good writing aptitude for customer communications, training instructions, preparing trip reports, project status updates, and expense reports
- Unparalleled health benefits (employer covers 99% of costs)
- Quarterly bonuses: all employees share in the success of the company
- Professional development
- 401k matching
- 4 weeks PTO
- Dog-friendly work environment
- Parental leave
- Company covers 100% of payroll taxes for state family medical leave and a portion of the WA LTC tax
- 11 annual paid holidays
- Free convenient parking and commuter benefits
- Located in a quiet business park near walking trail
- DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.
- Pay range: $63,000 - $77,900 per year. To ensure equity, our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal value.
- Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 11% and 27%. Future bonuses could be higher or lower depending on company profits.