Corporate Chief Admin Officer (CAO)
Glacier Bancorp
- Kalispell, MT
- Permanent
- Full-time
- Managing Bank Operations: Set and evaluate performance of certain GBCI Senior Managers, including direct oversight for Chief Credit Officer, Chief Operating Officer, Chief Information Officer, Chief Human Resources Officer, and Project Management Office Director. Work with GBCI senior managers to set goals. Review goals of managers and monitor reports to see if goals, quotas, and SLAs are being met. Keep current on regulations and communicate changes and updates to managers. Work closely with functional heads regarding all facets of their responsibilities and attend necessary committees. Partner with functional leaders to drive the development and execution of strategies to further build GBCI’s capabilities across key areas of the organization, including credit, operations, technology, and business intelligence. Act as a key GBCI liaison to the 17 Bank Division and partner with Division Presidents to address issues or challenges. Serve as Director on several Bank Division Board of Directors.
- Leadership and Supervision: High level supervision of the Information Technology, Human Resources, Operations, Project Management Office, and Credit Administration departments of GBCI. Oversee and consult with the Chief Information Officer, Chief Human Resources Officer, Chief Operations Officer, Chief Credit Officer, and Project Management Office Director to maximize productivity, efficiency, and the potential of the human assets of the company. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Recruit, retain, and develop best-in-class talent across GBCI.
- External Relationships and Communication: Represent GBCI with key clients, state/local government, associations, vendors, and other community stakeholders across the footprint. Attend investor and analyst roadshows, presenting information about the organization as needed. Encourage free interchange of operational and personnel information, opinions, ideas, and recommendations. Assure that any changes are effectively explained to personnel. Participate in the development and growth of the communities we serve and be available for directorship or committee work of civic, social, or charitable organizations. Encourage staff members to participate in organizations whereby networking is available to promote goodwill and growth for GBCI.
- Mergers and Acquisitions: Work with the CEO and CFO on Bank Merger and Acquisition projects. Build relationships and participate in strategic planning discussions with potential acquisitions, as well as, through planning, execution, and conversion of newly acquired banks.
- Position GBCI for continued sustainable growth through the implementation and execution of best-in-class strategies across credit, operations, technology, human resources, and other areas of the organization.
- Elevate GBCI's operations, technology, and credit functions by spearheading the development of new capabilities, processes, and procedures to keep pace with the current and future needs of a rapidly growing regional bank of GBCI’s scale.
- Recruit, develop, and retain best-in-class talent across GBCI aligned with the Bank's strategy and future priorities to position GBCI for continued high performance and growth.
- Champion the Bank's culture and drive the highest-level employee engagement.
- Facilitates discussions that enable people to collaborate independently with each other
- Promotes collaboration and partnership among multiple parties inside the organization
- Orchestrates events for key players and stakeholders to engage in dialogue and shape consensus
- Builds and leverages a network of relationships that are important to the organization and its stakeholders
- Makes process changes to existing ways of working to significantly improve results
- Proactively seeks to improve processes, raising quality and productivity through efficiencies or by implementing best-in-class solutions
- Enables higher performance by incrementally improving approaches based on calculated risks
- Benchmarks performance of business or function against industry best practices
- Proposes changes to the strategy and/or direction while considering their implications across different parts of the organization
- Brings new thinking that challenges assumptions and conventional wisdom
- Contributes to the development of an organizational strategy and justifies it with market insight
- Describes the trends and evolution of the external market or environment over a 3+ year horizon that challenges the current strategy
- Identifies and leverages individual strengths and potential within the team
- Engages the team in discussions around the longer-term strategy and how they can contribute
- Delegates significant responsibilities and decision-making authority to team members, providing guidance
- Gives team members ownership within their areas of responsibility, setting clear expectations and checking in as needed
- Enables team success by removing barriers and providing resources
- Invites the team to recommend ways to solve problems, discuss challenging issues, or generate new ideas
- Intellectual horsepower and curiosity
- Action oriented
- Agile and resilient
- Unassailable ethics and integrity
- Collaborative and team-oriented
- Client-centric
- Learning oriented
- Low ego, respectful and self-aware
- Authentic and genuine
- Transparent and trustworthy
- Empathy