Customer Facing Team Analyst
McCain Foods
- Oakbrook Terrace, IL
- Permanent
- Full-time
- Proactively identify and prioritize customer specific opportunities for improvement and create action plans to support corrective measures and process optimization while eliminating non-value activities.
- Drive continuous improvement within the team to a more efficient exception management process to meet and exceed all KPI's and Service Level Agreements.
- Monitor and report KPI customer specific scorecards. Provide observations of performance and present actionable insights for management and customers.
- Provide analytics and reporting to define opportunities to support customer specific Supply Chain consistency and reliability efforts. Focus will be on customer Supply Chain priorities, Order Management compliance and OTIF.
- Develop dashboards and reporting that highlights where initiatives are performing relative to targets and suggest opportunities for improvement based on analysis.
- Identify, gather, and interpret relevant data, assisting with root cause analysis and problem resolution.
- Develop new procedures and protocols as needed to support process improvements and customer collaboration efforts.
- Engage with Cross functional teams supporting supply chain process improvement projects.
- Compliment a culture of continuous improvement internally and within the customer relationships.
- Successfully demonstrate the management of multiple requests and projects at one time, while meeting key stakeholder timelines and expectations.
- The ability to listen to constructive input and feedback from key stakeholders and take appropriate corrective measures.
- Bachelor’s Degree in Supply Chain, Business, Finance or Operations Management.
- Minimum of 3 - 5 years Supply Chain experience, including Customer facing roles, Logistics, Supply / Demand Planning.
- Solid understanding of business processes and associated data within the Customer Solutions space, as well as a working knowledge of relevant supply chain departments and how they are integrated.
- Thorough, detail oriented with the ability to work in a fast paced, rapidly changing environment with strong initiative and drive to attain results.
- Results focused. Bias towards action, able to analyze multiple pieces of information and act decisively.
- Professional and concise communication skills (both oral and written) with the ability to interact with counter parts and senior Customer Solutions and Sales managers.
- Understand sources of information and is able to procure information effectively.
- Tact and diplomacy – Initiate and lead open conversations with internal stakeholders to identify areas of opportunity to drive change.
- Anticipate stakeholder needs, develop and discuss potential solutions in a pragmatic manner.
- Demonstrated ability to solve complex problems, through the use of tools.
- Strong SAP competencies to include exposure to transactional research and error resolution.
- Highly proficient in MS Excel, PowerPoint, Power BI and BluJay TMS and have SAP IBP knowledge.
- Bilingual in English, Spanish and/o French is considered a strong asset.
Division: NA Supply Chain
Department: Customer Solutions US Foodservice
Location(s): US - United States of America : Illinois : Oakbrook Terrace || CA - Canada : Ontario : TorontoCompany: McCain Foods (Canada)