Senior Customer Service Supply Chain Coordinator (CIC) (f/m/d)
Freudenberg
Aurora, IL
Permanent
Full-time
1 month ago
Empowering people, creating technology.Responsibilities:Work with clients on shipments, receivables, receipts of goods, reserves, and claimsWork in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributor; maintenance of prices/conditions and customer master dataDaily formation of the schedule of shipment of goods for a warehouse, planning of joint workMonitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targetsReceive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the processInteract with transport companies, and work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control; compliance with conditions; information letters for employees and partners)Qualifications:Bachelor's Degree preferred4+ years of experience in a production customer service/supply chain roleStrong knowledge of ERP-based programs (SAP or similar), as well as EDI and MS Office (particularly Excel)Ability to make important decisions in a fast paced environment that affect company metrics and have financial implicationsMust be able to multi-task and work on multiple projects at one timeProblem solving skills, including the ability to diffuse situations and immediately offer solutionsThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Household Products LP (USA)
