Trust and Safety Program Manager
Scale AI
- New York City, NY San Francisco, CA
- $132,000-158,400 per year
- Permanent
- Full-time
- Set team priorities and lead cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market)
- Scope and develop new products or enhance existing ones to fulfill the needs of our internal Trust & Safety goals
- Collaborate with stakeholders to improve processes for new and existing customers
- Coordinate with legal, security, operations and product teams, as well as external vendors, to develop and implement risk management strategies for Scale's platforms
- Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's insights to inform and improve their own operations and strategy
- Industry experience in risk, trust & safety, fraud, and/or a role in a top tier consulting firm
- An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
- Experience with common control frameworks (e.g., risk assessments, regulatory review, compliance requirements analysis, etc.).
- Experience solving problems across multiple functions and stakeholders
- Experience in the operationalization and/or development of scalable solutions and structure within a complex environment
- Data Analysis: Strong analytical skills are required, preferably with experience in using data analysis tools or software.
- You should be capable of interpreting complex data, identifying trends, and making data-driven decisions.
- Experience with SQL and/or another database language, understanding and hands-on experience with SQL and/or another database language, ability to handle, analyze, and interpret large datasets.
- Excellent leadership, problem-solving, and written/verbal communication skills; ability to challenge and apply these skills in a wide variety of situations, including executive briefings
- 3-5 years of professional experience in analytical roles focussing on risk detection, complex investigations, and incident response
- Experience developing and delivering information to senior leadership audiences.