(Remote) Customer Success Manager
Harris Computer
- North Carolina
- Permanent
- Full-time
- Strong problem-solving abilities with a focus on finding creative solutions to customer issues and resolving conflicts effectively.
- Ability to analyze data, identify trends, and make data-driven decisions to improve customer satisfaction.
- Possess a comprehensive understanding of the Silverblaze solution in order to serve as a consultant identifying new opportunities to optimize the use of the Silverblaze solution.
- Maintain strong customer retention rates aligned with business unit’s goals.
- Minimum of a Bachelors’ Degree or relevant related experience.
- Minimum 3 plus years of relevant experience.
- Strong customer-focus and service orientation.
- Ability to consult with customers’ onsite and remotely at the executive level, operation, and technical levels.
- Excellent written and oral communication skills, including presentation skills.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
- Ability to accomplish results working through others.
- Hands on, individual contributor and collaborative team player.
- Previous experience in the Utilities industry.
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!