Salon Coordinator

Salon De Cinzia

  • Newton Highlands, MA
  • Permanent
  • Part-time
  • 1 month ago
Benefits:
  • 401(k)
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
POSITION SUMMARY
The Salon Coordinator assists management run the day to day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in/out for services and/or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.DUTIES & RESPONSIBILITIES
  • Adhere to and assist in the implementation of salon's front desk duties as per company policy and procedures.
  • Assists the manager in daily operations while possesing the ability to effectively run the daily operations in the absence of management.
  • Provide a high standard of customer service to both internal and external clients (employees and guests) with an utmost, above and beyond cordial approach.
  • Manage multiple telephone calls, schedule accurate appointments, and cashing out of clients throughout your shift.
  • Exceptional understanding of all retail products and salon services offered to better assist guest inquiries and help increase retail dollar sales per ticket.
  • Assist in salons inventory procedures as directed by management.
  • Maintain salon appearance and image including cleaning salon retail, front desk, and other highly visible salon areas.
  • Ability to resolve conflict professionally and diplomatically.
  • Accept responsibility for receipts during shift by following established cash management procedures.
  • Support and promote salon promotional programs & sales.
  • Interact with and maintain a harmonious, positive, and professional attitude with guests and staff at all times, refraining from personal socializing.
  • Any other duties deemed necessary by salon manager and owner.
SPECIFIC JOB REQUIREMENTS
  • Strong organizational and detail oriented skills.
  • Excellent people and customer service skills, promoting employee and guest safety.
  • Exceptional phone etiquette.
  • Project a professional and fashion forward image in accordance with company dress code.
  • Strong knowledge of all servicing/retail products and promotional program salon offers.
  • Honed computer knowledge and skills.
  • Ability to multi-task and work in a demanding, fast paced environment.
  • Possess a strong work ethic.
  • Ability to be a "team player" and project positive energy with a "yes, can do" approach.
  • Ability to work the required, agreed upon schedule which may include days/nights/weekends/holidays, and special events.
  • Take direction well with an eagerness to learn and excel in position.
  • Must be able to stand for long periods of time.
  • May have to work on the computer for lengthy periods of time.
Disclaimer: The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of the business demands change, so to may the essential functions of this position.

Salon De Cinzia