SysAdmin/Developer ServiceNow
LaBella Associates
- Rochester, NY
- $40.00-55.00 per hour
- Temporary
- Full-time
- End-user Support: Provide support to users in accessing and using ServiceNow. Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
- Monitor the health, administration, and usage of ServiceNow, its applications, and servers
- Manage instance security: user/group access, administration, access control lists, etc. • Serve as the SME/point of contact for base instance integrations, table APIs, data imports
- Technical Documentation: Validate the completeness of the team's documentation of configurations, customizations, data schemas, and other technical decisions.
- Technical Documentation: Validate the completeness of the team's documentation of configurations, customizations, data schemas, and other technical decisions.
- User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
- Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
- Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
- Assist in the documentation of ServiceNow configurations, customizations and processes for reference and knowledge sharing purposes. Specific responsibilities include:
- Performs operational activities as defined by Configuration Management policies and procedures
- Work to fulfill Configuration Management Service Requests as assigned
- Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
- Mentors the organization on Configuration Management services, concepts, policies and procedures
- Oversees the design, coding and testing of reports as needed
- Collects and reports metrics as required
- Identifies and reports non-compliance situations
- Performs Configuration Management audits as directed
- Identifies Service Improvement opportunities
- Mentors and helps direct Configuration Management Specialists
- 3 or more years of experience implementing and/or supporting ServiceNow solutions
- 3 or more years of experience working with an Agile implementation framework.
- ServiceNow (CSA) Certified System Administrator, ServiceNow CIS (Certified Implementation Specialist), CAS (Certified Application Specialist)
- 2 or more years of experience working and developing with JavaScript, HTML5, Jelly, jQuery, SQL, and AngularJS.
- 1 or more years of experience Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus.
- Hands-on experience configuring or building multiple ServiceNow applications.
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Familiarity with ITIL processes and IT Service Management (ITSM) principles
- In-depth knowledge of scripting languages, including JavaScript and GlideScript
- Extended experience with web services, including: REST, SOAP
- Strong technical skills, including workflow configuration, and business rule development
- Expertise in designing and implementing complex workflows
- The ability to independently create and manage integrations with external systems
- Strong problem-solving skills and ability to innovate solutions
- Detail-oriented tendencies with excellent problem-solving and analytical abilities
- The ability to work effectively in a team-oriented, collaborative environment
- Excellent communication and leadership abilities
- Understanding of performance optimization techniques
- Flexible Work Schedule
- Health/Dental Insurance
- 401k Plan with Employer Match
- Short & Long Term Disability
- Profit Sharing
- Paid Time Off
- Leadership Development Program
- Fitness Reimbursement
- Tuition Reimbursement
- Referral Bonus Program
- Wellness Program
- Team Building Events
- Community Service Events