Fredericksburg Cooking Connect - Culinary Selling Specialist - Part-Time
H-E-B
- Fredericksburg, TX
- $16.50 per hour
- Permanent
- Part-time
HEART FOR PEOPLE- enthusiasm to educate Customers?
HEAD FOR BUSINESS- food knowledge to sell products?
PASSION FOR RESULTS- drive to share your passion while increasing Store sales?We are looking for:
- degree in culinary arts, nutrition, home economics (preferred)
- 2+ years of related experience; a passion for foodWhat is the work?
Sales / Customer Service:
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total Store events, creating themed recipes, and cross merchandising
- Welcomes / approaches Customers with the mindset of a host, catering to the needs of the Customer to ensure they feel welcomed, invited, and appreciated
- Offers advice for menu / meal planning; scales recipes in size and skill level depending on customer needs
- Conducts cooking method and recipe preparation demonstrations; executes food prep methods with high efficiency to maximize Customer interactions
- Offers engaging, consistent, and relevant culinary conversations on the microphone to attract Customers
- Serves as the expert in the day-s recipes; answers culinary questions; recommends variations and substitute ingredients for food allergy or food lifestyle needs
- Suggests distinctive alcoholic and non-alcoholic beverage pairings
- Develops and maintains relationships with Customers by recalling Customers- dietary needs / restrictions and wine preferences to tailor future visits
- Contributes culinary insights, food trends, local trends, and Customer insights to in-Store cooking events
- Assists in Cooking classes, Wine education, and Dinner Series execution when applicable
- May conduct Connections floor demosMerchandising:
- Ensures A+ standards at the Connections kitchen including maintaining and cleaning fixtures, stocking conditions, plan-o-gram integrity, daily beginning, mid-day, and end-shift recovery, and perpetual inventory
- Assists in building / maintaining merchandising displays; uses appropriate signs, tags, and branding for all events
- Ensures Customer signage for the daily menu and daily sampling hours is updated and on display
- Ensures backstock is worked
- May support food production for retail saleFood Safety / Sanitation:
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards
- Completes all required food safety and related trainings
- Maintains a professional, clean, healthy, and safe work environment
- Ensures proper equipment use; cleans and sanitizes the kitchen, equipment, and counter tops per the A+ Standards
- Operates under 5-S guidelines set by department leader
- Preps products for use in demonstrations, sampling, and production, using the mise-en-place method
- Uses proper personal protection equipment during operation of the department and during required tasksWhat is your background?
- Minimum age 21 (mandatory)
- Degree in culinary arts, nutrition, home economics (preferred)
- 2+ years of experience related to food and cooking or
- Experience in sales, product demonstrations, or cooking in a professional environment
- Completion of / ability to complete H-E-B Wine selling certification or similar experience
- Completion of / ability to complete TABC CertificationDo you have what it takes to be a fit as an H-E-B Culinary Selling Specialist?
- Comprehensive knowledge of displayed products to guide customers in multiple uses
- Knowledge of or aptitude to learn H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, product ordering, display planning, MS Office, internal websites, H-E-B mobile apps)
- Advanced communication skills
- Strong customer service skills; passion for hospitality
- Merchandising skills
- Skills in basic cooking techniques (grill, saut, roast, fry, etc.)
- Ability to read and interpret documents (e.g., safety rules, maintenance instructions, procedure manuals)
- Ability to manage multiple priorities and shift focus between projects
- Ability and willingness to work flexible hoursCan you...
- Constantly* stand, reach at waist, and grasp
- Occasionally sit, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
- Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
- Demonstrate the ability to lift 60 lbs, and manage more than 60 lbs**
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day