Restaurant General Manager
Live! Casino Hotel
- Hanover, MD
- Permanent
- Full-time
- Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality
- Maintaining open communication with staff and fostering a team spirit
- Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
- Supervises and assists in guest service training for all Team Members
- Manage quality control of the service and timeliness of food & alcohol orders.
- Evaluate and respond to guest trends, needs, issues, and comments
- Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events
- Helps create venue awareness through social media channels
- Stays abreast of competitive techniques and strives for continuous improvement
- Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition
- Ensures compliance with all regulations associated with food, alcohol, and gaming
- Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories
- Optimizes the controlling the cost of labor, food, and beverage
- Perform continuous process improvement for enhancing guests’ amenities for the venue and support of gaming pit areas and retail opportunities
- Extensive knowledge of Pacific Rim styles of cooking principles, ingredients, cooking principles, and preparation techniques - related to various ethnic dishes and flavor profiles
- Have general beverage knowledge of spirits, wine, beer, and cordials.
- Flexible work schedule.
- Knowledge of sanitation laws and health regulations and applicable OSHA regulations
- Knowledge and experience in POS systems such as Micros, Aloha
- Knowledge of budgeting, P&L review, percentages, variances, etc.
- High school diploma or equivalent required;4-year degree in related fields preferred .
- 5-7 years experience in restaurant management and supervision.
- Ability to:
- Analyze and interpret operation results
- Solve complex problems
- Perform assigned duties under pressure
- Accuracy in completing assigned duties in a timely manner
- Must be certified in alcohol awareness
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Ability to work long hours
- Ability to stand for long periods of time without sitting or leaning
- Ability to climb stairs multiple times daily
- Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
- Ability to climb, bend, stretch, twist, or reach with your body and arms
- Ability to work under variable temperatures and noise levels
- Use of stairs and elevators
- Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
- Onsite Wellness Clinic.
- Generous retirement savings options.
- Free uniforms and parking.
- Discounted meals.
- Service and Attendance bonuses.
- Tuition reimbursement.
- Advancement opportunity.
- Discounts on hotels, theme parks, travel, and more!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.