Guest Service Agent
Auberge Resorts
- Waimea, HI
- $24.34 per hour
- Permanent
- Full-time
- Greet and acknowledge all arriving, in-house and departing guests.
- Escort guests to the room when required.
- Must be knowledgeable about all resort activities, outlets and services.
- Responds to all ALICE tickets and utilizes ALICE to communicate with other departments.
- Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form.
- Validate method of payment on arrival and departure.
- Responsible for the sanitization of all equipment, tools and storage locations throughout their shift.
- Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys.
- Maintains registration desk to ensure a clean, neat and professional atmosphere.
- Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios.
- Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities.
- Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto.
- Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests.
- Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed.
- Any combination of education and experience that provides the required knowledge, skills and ability.
- Previous hospitality and cashiering experience preferred in a similar setting.
- Ability to clearly and pleasantly communicate in English, both orally and in writing.
- Ability to perform assigned duties with attention to detail .
- Ability to interact in a polite, professional, and engaging manner.
- Experience in a luxury environment is preferred.