Admissions Advisor I
Everspring Inc
- Chicago, IL
- Permanent
- Full-time
- Communicate with potential online students via phone, chat and/or email
- Advise students using a consultative method while building trust and rapport
- Assist and guide online students through the admission process to help determine if a program is the right fit
- Achieve daily metrics, such as call volume and talk-time to pipeline management, as determined by the Director of Admissions
- Manage and update student database tool to help track student progress through the admissions process
- Track and monitor student movement through the online application process and guide them to meet specific deadlines
- Provide accurate forecasting data to the Director of Admissions
- Maintain weekly communication with potential student to keep them engaged and aware of their responsibilities during the application process
- Guide accepted student through the student orientation process
- 2-5 years of consultative sales, customer service, or recruiting experience in an online environment
- Bachelor's Degree from an accredited institution
- A passion for online education and desire to help students achieve their educational goals
- The ability to achieve goals, influence others, and meet tight deadlines
- Proven communication and organizational skills
- Demonstrated ability to manage time effectively with multiple priorities
- Ability to take feedback from manager through call coaching sessions then generate positive results