Automotive Service Manager
Ken Garff
- Kailua-Kona, HI
- Permanent
- Full-time
- Great culture and real career growth
- Competitive compensation package
- Opportunity to work with one of the largest family owned group of dealerships
- Paid Time Off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!
- Forecast, meet goals, and objectives for the department
- Prepare and administer an annual operating budget for the service department
- Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Hire, train, motivate, counsel, support and monitor the needs and performance of all service department staff (approx. XX direct reports)
- Serve as liaison with BRAND factory representatives
- Handle escalated situations and follow-up, as needed
- Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
- Quality-check completed jobs as needed
- Keep abreast of new equipment and tools available and recommend purchases
- Ensure that the work areas and customer waiting area are kept clean and inviting
- Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts
- Handle staff's time-off requests, payroll corrections, and other managerial tasks
- Maintain reporting systems required by general management and the manufacturer
- 5-10 years in a Service Management/Leadership role
- Proven track record in building and developing a high performing service department
- Team oriented, hand-on, and inclusive leadership style
- High School diploma or equivalent, college degree preferred
- Must be able to provide references upon request
- A valid in-state driver's license and a good driving record, per company standards
- Strong problem-solving and communication skills (written and verbal)
- Advanced knowledge of automobiles and repair work
- Advanced computer and technical skills; having previously used Ignite/Dealer Track/Arkona