Position SummaryThe Growth Operations Manager is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Growth Operations Manager promotes organizational growth by supporting Compassus' growth leadership teams and healthcare consultants with insightful analytics/reporting and strategic recommendations/guidance. This role requires a high capability for solving complex problems, working independently, and coordinating key stakeholders to drive key initiatives. To enable this, s/he should be experienced and comfortable structuring and analyzing data, identifying key insights, and presenting recommendations in a compelling manner.Position Specific Responsibilities
Conducts key analysis to inform primary account strategy for all field growth teams; identifies and prioritizes key markets, accounts, etc.
Manages and maintains books of business for all field growth teams and measures productivity/output and makes clear recommendations for updates.
Builds trusting relationships with key stakeholders with a partnership mindset and works collaboratively to drive alignment and obtain buy-in.
Utilizes advanced analytical skills to mine & interpret data, clearly articulates findings, and provides strategic recommendations to drive growth.
Builds expertise on enterprise data across multiple platforms and supports data integrity.
Builds and maintains standardized reporting for Growth teams and the broader enterprise.
Partners with leadership team to understand & advise on growth strategies, key priorities, and opportunities.
Performs other duties as assigned.
Education and/or Experience
Bachelor’s degree in Business Administration, Sales or Marketing, Data or Analytics, or related field required.
MBA or related Master’s degree preferred.
Minimum of three (3) years of experience in consulting, sales/marketing, business analysis, or related field required.
Demonstrated ability to leverage data/analytics to identify key insights, solve problems, and create compelling reports/visualizations required.
Experience with and/or knowledge of healthcare industry preferred.
Experience with analytical platforms (e.g. Alteryx, Tableau, etc.) preferred.
Skills
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Exceptional critical thinking and problem solving skills required. High degree of self-management with a
demonstrated ability to drive multiple projects from inception through to completion on clearly defined timelines required. Ability to work in agile or less structured environments. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Ability to conceive of innovative solutions and provide recommendations to senior leadership. Ability to assess trends and anticipate issues, identify any gaps, establish and analyze facts, diagnose the root cause of the problem, generate potential innovative solutions, develop an action plan, and execute. Ability to distill strategic ideas down to their practical business application. Ability to think critically about a problem and come up with solutions. Proficiency in Microsoft Office Suite. Expert in Excel usage including VLOOKUP’s, IF statements, and other standard functions; other important areas with Excel include pivot tables, linking data, and producing charts/graphs. Experience with data tables and data visualization.Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
