Intake Coordinator, Master's Level
Jefferson Center for Mental Health
- Lakewood, CO
- $49,300-62,800 per year
- Permanent
- Full-time
- Greet clients and visitors upon arrival, sign them in, obtain insurance information and any other information needed, process payments for copays & facilitate signing of consents.
- Answer multi-line phones and direct caller to the appropriate party or handle the caller's needs directly, demonstrating courteous and professional communication and prioritizing confidentiality.
- Monitor and coordinate the admission of YRR clients onto the unit, as well as maintain the waitlist tracker to ensure any client who is of the priority population ensures preferential placement.
- Serve as admissions liaison between all stakeholders to facilitate efficient, professional communication and problem-solving activities.
- Manage RAE/insurance/contracts for admissions in cooperation with external stakeholders to ensure all information and processes are completed to support billing, including acquiring pre-authorization and collecting insurance information, including verifying Medicaid Eligibility.
- Provide accurate and detailed billing information in EMR, to include documenting primary and secondary insurance information.
- Schedule transport for new clients, if needed.
- Accurately enter incoming client information into electronic medical record systems.
- Assemble client's chart and distribute intake information to key individuals.
- Accurately and concisely complete the Census Report for the end of each shift.
- Provide ongoing feedback and information on the status of admissions to clinical team members to coordinate intake and admission efforts.
- Maintain strong customer service including supporting youths and parents who may be in crisis with assistance from other JH staff members.
- Is an active team member including assisting in training new staff, advocating for the needs of the team with regard to best serving the clients, and identifying areas for improvement of the admission process.
- Successfully completes all required training in a timely manner & attends key internal meetings as assigned.
- Follow and enforce all Jefferson Centers' Policies and Procedures, including but not limited to confidentiality, sexual harassment/harassment, dual relationships, physical and sexual abuse reporting, Corporate Compliance and Code of Ethics.
- At least 21 years of age.
- Master’s degree in a human services field required
- A minimum of two years relevant work experience in case management, billing and insurance verification required.
- Excellent communication skills both verbally and in writing, including computer skills. Multi-tasking abilities, adaptability to change, and demonstrated excellent customer service skills.
- Understanding of medical terminology, insurance verification, billing, medical/hospital setting preferred.
- Positive attitude, team player, and a desire to make a positive difference in the lives of others.
- Candidate must pass stringent background check including federal, state, Trails, CAPS, and Fingerprinting checks. Candidate must also pass 10 panel drug screening (including THC).
- All salaries at Jefferson Center are calculated based on years of total relevant experience.*
- The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*
- Based on full time (40 hours/week). Prorate if less than 40 hours/week*
- Must work a minimum of 20 hours/week to be eligible for bonus*
- Current Jefferson Center employees not eligible for sign on bonus*