Dual Role Table Games Pit Mgr
Rivers Casino
- Philadelphia, PA
- Permanent
- Full-time
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Table Games Supervisors are functioning as Table Games Pit Manager in this position.
- Maintains game security and protects company assets at all times.
- Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
- Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
- Enforces all games procedures and policies.
- Prepares necessary shift and other reports.
- Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
- Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
- Monitors player ratings.
- Takes chip inventory of all tables in assigned area.
- Stocks pit and ensures equipment is in good working order.
- Responsible for fills and credits required during the operation of supervised games.
- Oversees Table Games Supervisors and/or Dealers and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Assists with time keeping and related payroll processes to ensure accurate and timely payment to all team members.
- May train employees; plans and assigns work area; responsible for the performance appraisal process including form completion and administration; initiates employee commendations and discipline, addresses and resolves customer and/or team member concerns and complaints.
- Performs all other duties as assigned.
- Must be 18 years of age or older.
- High School Diploma or equivalent.
- Three or more years’ experience in table games supervision.
- Knowledge of table games math, procedures, game protection, regulations and training requirements.
- Knowledge of table games, ie: blackjack, craps, roulette and specialty games.
- Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must possess excellent customer relations and communication skills.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
- Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.
- Must be able to identify colors.
- Ability to work in a noisy and smoky environment.
- Able to work with others while maintaining a positive and professional demeanor.