Support Engineering Team Leader
Envelop Group
- Orlando, FL
- Permanent
- Full-time
- Responsible for training and developing Support Engineers, providing technical advice, and offering guidance.
- Assist with implementation of policies, practices, and standards to ensure effective and consistent department operation.
- Monitor metrics, implement actions to improve performance, and identify opportunities for growth.
- Adopt and support tools, platforms, initiatives, and programs focused on enhancing efficiency and effectiveness.
- Participate in the selection process for new Support Engineers.
- Conduct annual goal setting and performance reviews.
- Collaborate with sales engineers to understand customer requirements, assess HVAC equipment needs, and determine system requirements.
- Design HVAC systems based on project documents and produce site specific installation drawings along with the selection of appropriate equipment.
- Prepare, finalize, and review preliminary and/or final proposal complete. Prepare equipment submittals and validate equipment selection.
- Assist sales engineer in determining proposal price, selling strategy, and developing project fulfillment schedule with project team.
- Prepare submittal data and provide all necessary revisions for an approved submittal package.
- Review manufacturer acknowledgements for accuracy and correct orders as required.
- Complete orders and track progress while continually updating status to customer and sales engineers.
- Maintain accurate records including contract closeout, warranty execution, and manufacturer product updates and improvements.
- Help facilitate turnover from sales to service team.
- Provide high level application-based technical product training for our offices. This will be used to optimize our current training programs.
- Other duties as assigned.
- Bachelor's degree in engineering or equivalent training and experience in a similar field.
- 7+ years of support engineering experience, preferably in an industrial manufacturing environment.
- 2+ years of experience informally or formally leading a team including coaching, mentoring, and conducting performance reviews and annual goal setting.
- Deep technical knowledge of HVAC systems and the manufacturers that serve the markets.
- Mastery in the concepts of HVAC controls in new construction, renovation/retrofit project types, components, and systems with the ability to program and commission pre and post installation.
- Demonstrated ability to comprehend, discuss, apply, and mentor peers in new concepts in the HVAC industry.
- Education and experience within the construction and engineering industry, with specific experience dealing with construction drawings, specifications, construction schedules and processes is a plus.
- Strong communication, interpersonal and presentation skills.
- Must be highly organized and possess the ability to work in a high paced environment with the ability to prioritize tasks to meet the schedules.
- Demonstrated ability to operate independently and autonomously and take ownership of all tasks.
- Travel to customer job sites may be required, which could include outdoor work and/or work in mechanical/equipment rooms. During site visits, the employee may be exposed to variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions.
- May be required to satisfy requirements imposed by specific projects, customers, or company including to be vaccinated for the flu and/or Covid-19, and subject to all applicable laws.
- Must be able to use hand tools, laptop, email, smartphone, and tablet.