Lodging Manager - Lake Tahoe/Zephyr Cove Resort
Aramark
- Zephyr Cove, NV
- Permanent
- Full-time
- Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner
- Manage a team of staff, including hiring, training, scheduling, and performance evaluations
- Provide on-going customer service coaching and training to staff
- Hold staff accountable and perform coaching or documentations with HR as a team
- Communicate with other departments and clients to ensure that group needs are met.
- Responsible for monitoring comment card program
- Successfully respond to, resolve and record guest issues
- Assist General Manager and management in ensuring that staff adheres to policies and procedures
- Assist General Manager and managementer with any projects or programs relating directly to customer service
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
- Other duties as assigned
- Previous hospitality management and front experience in high-profile locations is preferred
- Must have strong communication skills ? verbal and written
- Excellent guest services and leadership skills
- Excellent conflict resolution skills
- Must be fluent in English
- Computer literacy required
- High School Diploma or equivalent is required
- Proficient in Microsoft business applications