Contact Center Agent Tier 2
Comerica
- Auburn Hills, MI
- Permanent
- Full-time
Shift: 12:00pm -- 9:00pm Monday -- FridayOur customer contact center is open Monday through Friday, 8am-9pm and Saturday, 8am-5pm.What we can offer you
- Competitive compensation starting at $20.70
- Hybrid work schedule upon successful completion of introductory period
- Career Growth - promotional opportunities
- Afternoon shift hourly premium. Language (Spanish) hourly premium
- Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
- Health, Dental, Vision, 401k match, Pension, and Life Insurance
- Earn $1,000 for every qualified new hire referral
- Comerica Call Center earned the Gold Award for Training Excellence!
- Looking to work with a diverse team? Join our Team!
- Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution.
- Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc.
- Complete less complex account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
- Assist customers with basic web banking functions, such as unlocking and resetting passwords.
- Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship.
- Meet or exceed individual productivity and quality assurance objectives.
- Able to effectively collaborate within and across teams and departments.
- Use problem solving tactics to analyze and troubleshoot customer challenges.
- High school diploma or general education diploma (GED)
- 3 years of customer service experience
- Ability to multi-task, set priorities and manage time effectively
- Experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search
- 6 months experience in a financial services or equivalent environment
- Experience with Debit/ATM Card maintenance, disputes, and investigations