Sales Floor Monitor
Goodwill Industries
- Missouri Kansas
- $13.50 per hour
- Permanent
- Full-time
- Reducing financial losses due to loss of Agency funds and/or merchandise
- Reducing shrinkage within the assigned store due to employee and customer theft
- Reducing incidences of customer shoplifting
- Providing a continuous visual presence to employees, vendors, and customers in assigned locations
- Identifying high risk practices and reporting them to store management.
- Monitoring video surveillance as needed.
- Reporting safety and security deficiencies to store management and direct supervisor.
- Prevent internal and external theft by maintaining a visual presence on sales floor at all times.
- Communicate with store management and store personnel regarding security and safety concerns.
- Resolve conflict between customers and store personal in a professional manner.
- Consult with store management in determining when a customer is removed from the store or when law enforcement presence is necessary.
- Conduct receipt checks to determine if merchandise has been paid for.
- Conduct basic shoplifting investigations on customers under the direction of the Loss Prevention Director.
- Investigating customer and employee injuries and communicating as appropriate with Safety and Human Resources to ensure proper reporting and positive resolution of accidents.
- Providing consistent and accurate written reports of shoplifting incidents and accidents.
- All other duties assigned by the Director of Risk Management
- Confidence in their ability to perform as an hourly-level professional
- Strong work ethic, character and integrity
- Solid judgment and common sense in decision making
- Display a positive, supportive attitude to staff, vendors, and customers
- Recognize and avoid any conflict of interest with staff, product or customers
- Effective, appropriate and professional communication and demeanor
- Recognition of and adherence to a higher standard as a member of the loss prevention department
- Effective problem-solving skills
- Must be able to stand for extended periods of time, lift, pull, and push a minimum of 50 pounds
- Must be able to work a minimum of 27 hours per week on weekends, days, evenings and accommodate a changing schedule.